Refund policy

Thank you for choosing to shop with Kisa. We strive to provide high-quality digital goods and ensure customer satisfaction. This Return Policy outlines the guidelines and procedures for returning digital goods purchased through our platform or website.

  1. All Sales Are Final: Due to the nature of digital goods and their inherent characteristics, all sales are considered final. Once a digital product is purchased and delivered, it cannot be returned for a refund, exchange, or store credit unless otherwise specified in this Return Policy or required by applicable laws.

  2. Exceptions: While all sales are generally final, we recognize that certain circumstances may warrant an exception. Exceptions to our "All Sales Are Final" policy may include:

    a. Defective or Non-functional Goods: If you receive a digital product that is defective, non-functional, or significantly differs from its description, please contact our customer support team. We may, at our discretion, offer a refund, replacement, or resolve the issue to ensure customer satisfaction. In such cases, we may require you to provide relevant details, evidence, or documentation to support your claim.

  3. Return Procedure: If you believe your situation falls within the exception mentioned above, please follow these steps:

    a. Contact our Customer Support: Reach out to our customer support team by filing out the contact form within the website. Provide all necessary information, including order details, the reason for your request, and any supporting evidence, as required.

    b. Resolution Process: Our customer support team will review your request and work with you to address the issue appropriately. We may request additional information or documentation to facilitate the resolution process. Please cooperate with our team to ensure a swift and satisfactory outcome.

  4. Refund Method: If a refund is approved for an eligible exception, we will process the refund using the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for any applicable fees or charges.

  5. Modifications to the Return Policy: We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Return Policy on our platform or website.

Please familiarize yourself with this Return Policy before making a purchase. By completing a purchase of digital goods through our platform or website, you acknowledge and agree to the terms and conditions outlined in this Return Policy.

If you have any questions or require further clarification, please contact our customer support team for assistance.

Kisa